Your business relies on its ability to communicate. Engaging with customers is vital when it comes to driving revenue, but without internal communication, the whole company could fall apart.
You and your employees are a team, and for an organization to operate, you need to know what the common goal you are working toward is, and why you need to achieve it. Then you all need to see how you’re going to go about that and by when. Your team will only know these things if they are told them.
Have A Daily Briefing
No matter how big or small your company, you should start every day with a brief. Even if the tasks are roughly the same each day, having some communication refreshes the goals.
Talk about how you performed on the previous day. Did you meet your objectives? If not, talk about what can be done differently today.
Setting out the targets and the tasks that are needed is crucial. If you don’t let people know you’re expectations, how do they know what you want from them?
Communicate Throughout The Day
Having a brief in the morning should not be the last that a team sees of their managers. By giving constant feedback, you will be able to keep your team fixed on the prize. Do regular progress updates that allow you to refocus your energies. If the goals for the day need reevaluating, make sure you adapt your plan and communicate this as soon as possible.
Using Technology
Using workflow management software will help to make everything that extra bit slicker.
Having an understanding of where your team are in terms of completion of their tasks or achieving outcomes can help you reprioritize as needed. A task that’s taking longer than allotted may have a knock-on effect. You’ll need to reallocate work to another employee.
Slack is an excellent resource for collaborative working. With instant messaging and the ability to engage in projects together will help your team move at the speed you need to.
Communication Is A Two-Way Street
Your team know their job, and they know your customers. Any firm that’s going to succeed should take the time to listen to their staff. They’ll bring insights into shifts in consumer habits that you’ll not necessarily pick up through analyzing figures.
Completing tasks, day-in-day-out, your staff will know the most efficient ways of doing things. They can suggest improvements to the process and routine. If you are thinking of making any changes in your business, it is always good to get the inside angle. Their opinions will be worth so much to you. Treating the people who make up your organization with respect is important. And, validating their opinions by consulting with them can really go a long way in terms of motivation and morale.
Communication is an area that all companies should invest in. You may think that you’ve not got an issue in this area, but there are always ways in which you can improve. And with technology evolving as it does, there are always new ways to make your business more efficient in this area.
