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All businesses nowadays depend on technology to help them connect with customers and speed up their processes. Regardless of the industry that you work in, technology will be used to some extent to improve your company. It would be hard to find a business nowadays that doesn’t at least have a website and an email address.
Technology changes rapidly, applications that were groundbreaking a few years ago are now considered mainstream. Without continual monitoring, companies can quickly fall behind and find themselves using outdated technology.
Business technology should improve your services; it should simplify your processes and make your operation more efficient. However, all too often, businesses find themselves at the mercy of their technology. The impact of using technology that is no longer fit for purpose resonates throughout an organization. Employees become frustrated as their job is made harder, customers become annoyed, and you are left with unhappy staff, a damaged reputation, and fewer customers. This has a knock-on effect as productivity is hampered, and increased time and money is spent trying to resolve issues.
Running a business is incredibly time-consuming and requires the ability to juggle many tasks at once. The last thing that you need is to be continually trying to fix glitches caused by technology. The dream for many business owners is to find technological solutions that can be implemented to make their processes run smoothly, boost productivity, and keep them a step ahead of their competitors. If you are ready to say goodbye to technology that hinders your business, and hello to solutions that will help it, these suggestions will do precisely that:
Manage Your Data
Data management is a crucial function for companies, but storing and managing your data correctly can be both time-consuming and expensive. Many businesses find themselves trapped by their data management functions, as they need to store and protect their business-critical data, but have to continually pay more and more to do so.
If storing and managing your data in-house is proving to be an increasingly complex issue, then it is time to find a brand new solution. Data as a Service (DaaS) enables you to use cloud-based technology. Instead of spending time and hassle trying to manage your data in-house, it is taken care of by a third party. Using DaaS gives you the peace of mind that your data is securely stored and managed by experts.
Using DaaS can also provide valuable business information. DaaS enables you to access a broader range of information and offers useful insights into your company, which can inform future business decisions.
Customer Relationship Management
Customer relationship management (CRM) software provides you with an efficiency-boosting solution that benefits every area of your business. Communication is everything in business. Communication between staff and communication between staff and customers needs to be effective. A lack of communication can be frustrating and lead to mistakes and delays.
CRM software performs many useful functions and is particularly valuable for customer service staff. If a customer has an ongoing issue that they are trying to resolve, they do not want to have to re-explain the problem each time they call. CRM software enables call handlers to update details of each communication with the customer, providing a thorough picture of their issue. By having access to this information, your staff can handle problems efficiently and promptly.
The information provided by the CRM not only increases customer satisfaction, it also helps to boost employee satisfaction too. Employee productivity will be improved as less time is wasted trying to resolve issues, and staff will not need to duplicate effort.
Virtual Private Networks
Remote working is on the rise, which means that technological capabilities need to mirror this trend. Employees that are working remotely need to stay connected, and to work efficiently will need to access the company’s systems. It’s essential for employees working from home to have a high speed internet connection, like nbn superfast. This can be a security issue, as using public WiFi can leave company computers vulnerable to hackers, and put data at risk.
Virtual private networks (VPN) provide the solution to this issue. Using a VPN enables employees to stay productive and work from anywhere that has an internet connection. The VPN will allow users to connect to a work network and use their systems wherever they are. Using a VPN keeps data protected by encrypting it. Therefore, even if data were intercepted by a hacker, they would be unable to read or interpret it.
VPNs provide the perfect solution for businesses that want to ensure maximum productivity for staff and boost business connectivity.