To remain a competitive contender in today’s ever-expanding online marketplace; you need to ensure you’re on top of the latest methods, tricks, and tech. The following are key points to consider when going through your company’s website, which will make sure your brand is being savvy and benefitting both your consumers and your business.
Response
Your website needs to work at any time, and more importantly, on any device; it needs to be responsive. Customers are continually shopping for products and services while on-the-go. Therefore, it’s imperative that your website looks as good and works as well on a smartphone, as it does on a laptop screen. Consumers will then trust that they can complete a transaction or get the information they need whether they’re on their commute on their iPad, or sat at a desk on their computer.
Contact
Letting every visitor to your website know that there’s information readily available, and even better, someone to talk to about any queries and questions will improve their customer experience. Providing a pop up along their navigation of your site, so they can access whatever they need with ease, will reassure them that help is always available. Constant access to contact with your brand builds trust and encourages patrons to invest their time and money into your business.
Security
If a customer needs to provide important details when they are paying for goods or accessing a service; this needs to be a straightforward process that will ensure the customer feels secure that their information is safe with the business. There are services available that can provide the solution to remote ID verification, which will ensure a consumer isn’t worried that they have to rush about phoning, emailing, or worse, dropping information off to your business. Keeping your security measures as simple and up-to-date as possible will make the CX a positive one.
Target
Investing in targeted marketing will ensure your brand reaches the right audience; encouraging plenty of traffic to come your way. Selected pop-ups and ads when consumers are both on your website, and also when they have left to look elsewhere, will ensure they are seeing the right stuff at the right time and will be encouraged to return to you. If they have spent time looking at specific products or services, your targeting marketing should remind them of the items when they have moved on for whatever reason. Similar alternatives to the product they are looking at should also pop up; letting the patron know that they don’t have to leave your site to find something alike.
Niche
Thinking about what your niche is can be difficult; however, once you found it, it can be a successful way of bringing in customers and keeping them coming back. Maybe it’s a specific method or process within your website, or how the site looks and is navigated; if it’s something unique and it works, it will attract, and not deter the consumer. Try to ensure it’s nothing too fussy or over complicated, and keep it strongly within your brand identity. Find some tips on finding your niche here: http://nichehacks.com/ultimate-guide-finding-niche-market/.
Keeping on top of all five points will stand your business in good stead, and give it the ability to keep up with any competition.
