A lot of judgements are formed in a matter of mere seconds. In fact, studies have shown that you have a total of 7 seconds to form a good impression. It doesn’t matter whether it is a new client who is visiting your offices or whether you have a high calibre candidate who is arriving to complete a job interview because you have to make sure that they see what your office has to offer. If you want to make sure that your offices are the best that they can be, or if you want to ensure that you are investing your energy in the right places, then this guide will help you to make the right changes today.
Make Sure you Can Be Found
First things first, you have to make sure that you can be found. Bad first impressions can be made as soon as people land on your site. It is your job to make sure that they can find the most basic of information. Whether this is your phone number, postcode, directions to your site or anything else of the sort. It may not be that your customers don’t want to talk to you, but more that they can’t find the information they need to contact your company, so it is important to keep this in mind.
Ditch Automation
Automated phone systems are the worst. There’s nothing wrong with letting your customers go through the motions and eventually allowing them to speak to a representative, but the last thing you want is to have them finally connect with someone from your team, and then be pushed into being on hold for minutes on end. Make sure that you always have someone available to help your customers when they have connected to the right phone line if you can.
Invest in your Appearance
This may sound rather cliché, but you have to invest in your appearance. You have to make sure that you do what you can to keep your customers coming back to you and this usually involves working on your image. If you have not done so already, then now is the time for you to be investing in commercial cleaning. If you do, then you will soon find that you are able to stay on top of things and that you are also able to ensure that everyone is in a clean and comfortable environment.
Make Sure Every Call is Helpful
It can be rather infuriating when you do get to speak to someone, but you find that they can’t help you. Companies often treat service as a cost, and this means that calls are answered by employees who aren’t paid enough to do the job. If you can, you need to do things differently. You have to make sure that every call is answered by a helpful representative and you also need to make sure that the people you hire are passionate about helping your customers. If you can make sure that this is the case, then you will surely see better results.
